Shipping Policy

Last Updated: 2024-02-02

 

INTRODUCTION

WOD Clothing and Accessories FZE is dedicated to providing our customers with a seamless shopping experience from the moment you land on our site to the exciting moment you receive your order. This Shipping Policy applies to all purchases made through our website, www.thealphawear.com, for delivery within the United Arab Emirates (UAE).

 

ORDER PROCESSING

Our team promptly processes orders within 1-3 business days. Processing includes checking, packing, and sending your orders to the address provided at checkout. Please ensure your delivery information is accurate to avoid delays.

 

DELIVERY TIMELINE

Once processed, the estimated delivery time for orders within the UAE is 1-3 business days. While we strive to maintain this delivery schedule, factors such as public holidays and logistics challenges may cause delays. We appreciate your patience and understanding in such instances.

 

SHIPPING CHARGES
  • FREE SHIPPING: We are pleased to offer free shipping for orders exceeding 300 AED. We want to make your shopping experience as cost-effective as possible.
  • STANDARD SHIPPING: For orders under 300 AED, a nominal shipping fee of 30 AED will be applied. This fee helps cover part of the logistics costs while keeping the price fair for our valued customers.

 

DELIVERY PARTNERS

We partner with reputable courier services to ensure your orders are delivered securely and efficiently. Once your order is dispatched, you will receive a tracking number via email or SMS, allowing you to monitor your delivery’s progress.

 

PACKAGING

Your items are securely packaged to prevent damage during transit. In the rare event that you receive a damaged item, please contact us immediately at sales@thealphawear.com for assistance.

 

ADDRESS CHANGES

If you need to change the delivery address after placing your order, please contact our customer service team as soon as possible. We can accommodate address changes before the order is dispatched. Once the order is in transit, we are unable to redirect it.

 

FAILED DELIVERIES

If a delivery attempt is unsuccessful due to an incorrect address or unavailability to receive the order, our courier will attempt to contact you. It is crucial to provide a reachable contact number at checkout. Orders returned to us as undeliverable will be re-shipped at the customer’s expense.

 

CONTACT US

For any inquiries related to your order or our shipping practices, please don’t hesitate to reach out to us at sales@thealphawear.com. Our customer service team is here to ensure your satisfaction with every purchase from WOD Clothing and Accessories FZE.

 

Thank you for choosing www.thealphawear.com for your fitness and lifestyle needs. We look forward to serving you!